5. Parcelforce Worldwide

Code of Practice
This covers the Parcelforce Worldwide code of practice, an outline of services, compensation and what to do if things go wrong (how to complain).
See www.parcelforce.com for service overview
See www.parcelforce.com for compensation
See www.parcelforce.com to get in touch
Also in hard copy
Available in Welsh

Depot Locations
Online location finder for Parcelforce Worldwide depots.
See www.parcelforce.com for depot locator

Parcelforce Worldwide Services
Customer information on current services provided by Parcelforce Worldwide, including prices, restrictions and use.
See www.parcelforce.com for current services
Some available in hard copy
Some available in Welsh language
Some available in audio, and large print formats

Postal Schemes
The Inland and Overseas Parcel Post Schemes, made under section 28 of the Post Office Act 1969. These cover our conditions for posting parcels within the UK and abroad.
See: 1.6 Company Information/Performance and Regulation

Service Guide
Service information on sending items by Parcelforce Worldwide, including inland and international services. Covers compensation limits and costs, transit times, tracking and frequently asked questions.
See www.parcelforce.com for sending items
Also in hard copy
Available in Welsh