Royal Mail Group - Publication scheme



4. Royal Mail 4.1 International Services 4.2 Inland Mail Services 4.3 Philately 4.4 Addressing 4.5 Quality of Service 4.6 Compensation 4.1 International Services DUET™ List of approved international distributors who have agreements with Royal Mail. See Duet™ Information on International Mail services Customer information on current international services offered by Royal Mail Group, including information on customs, packaging, sending mail to HM Forces, postage rates, size limits, and other restrictions. See www.royalmail.com for international services Some available in hard copy, and some in Welsh International Mail Services for Businesses Customer information and advice regarding a number of international mail services specifically designed for the business customer, including international delivery performance, international mailings compensation and VAT requirements on international mailings. See www.royalmail.com - international business collections See www.royalmail.com - international business mail See www.royalmail.com - international mail preformance See www.royalmail.com - customs and VAT information Also in hard copy in the International Business Guide Available in Welsh International Mail Order Guide Guide to the complete international mail order cycle with further information regarding international mail order. Some information is in the International Business Guide Available in Welsh International Subsidiaries See: 1.7 Company Information/Subsidiaries Overseas Letter Post Scheme See: 1.5 Company Information/Performance and Regulation
4.2 Inland Mail Services Code of Practice Code of Practice for Royal Mail services. See www.royalmail.com - Code of Practice Also in hard copy Available in Welsh Available in Braille, Audio CD/cassette and large print Current Royal Mail Services Customer information on current services provided by Royal Mail, including prices, restrictions and use. Services include Keepsafe, Poste Restante, Post Office Boxes, Redirection and Proof of Delivery. See www.royalmail.com for an A to Z list of services Some available in hard copy Some information available in Welsh Inland Letter Post Scheme See: 1.6 Company Information/Performance and Regulation Mail Services for Businesses Customer information and advice regarding a number of inland mail services specifically designed for the business customer, including Packetpost and Mailsort. See www.royalmail.com - the Business Advice Centre Postbus Details of the service and routes covered by Postbuses, together with timetables and an indication of the fares charged. See www.royalmail.com - Postbus Routefinder Prices Prices for all current Royal Mail inland services. Information on changes to postage rates from 1963 to 2003 is published in the British Philatelic Bulletin. See www.royalmail.com - Postal Prices Philatelic Bulletin can be viewed at the Archive Restrictions Guidance on items that cannot be carried by Royal Mail services, including country specific information for international items. See www.royalmail.com - restrictions See www.parcelforce.com for country specific restrictions Also in hard copy Available in Welsh Also over the phone and in audio and large print formats Scheme for Franking Letters and Parcels See: 1.6 Company Information/Performance and Regulation
4.3 Philately British Philatelic Bulletin Monthly magazine. Information on new stamp issues and changes to postage rates, covering period 1963-2003. Archive reference: POST 92. See www.royalmail.com subscribe online Also in hard copy Recent issues may be purchased Back copies can be viewed at the Archive British Postmark Bulletin Current and past editions of this monthly magazine for Philatelists, from 1971 to 2003. Includes announcements of new slogan postmarks and details on up and coming postmarks. Hard copy Recent issues may be purchased Back copies can be viewed at the Archive Commemorative Covers Review Information for collectors and producers of First Day Covers. See www.royalmail.com for more information Hard copy issued with British Philatelic Bulletin Recent issues may be purchased Back copies can be viewed at the Archive Stamp Calendar Details of stamps to be issued in the coming year, plus details of subscriptions. See www.royalmail.com - Stamp Calendar 2004 Also in hard copy Available in Welsh Stamp Preview Monthly leaflet for Philatelic Subscribers giving details on up and coming stamp issues. Hard copy - fee payable
4.4 Addressing Address Finder Online and telephone facilities to find addresses for known postcodes. There is a charge for enquiring by telephone and users must first register to use the online facility. There are also restrictions on the number of enquiries allowed at any one time. See www.royalmail.com - Postcode/Address Finder Available in Welsh, and by phone Charge for telephone service Address Management Guide A specialist reference guide designed to help organise mailing lists and databases. Details are shown on the web site with an outline in Postal Address Books. It can be purchased online or by telephone. See www.royalmail.com for details Hard copy only - charge applies Address Manager A database on CD ROM, with two software options: Address Finder, a basic search and view tool to find addresses from known postcodes ad postcodes for known addresses, and Address Manager, an enhanced search and data management tool. See www.royalmail.com - to buy online Available on CD-rom - charge applies Correct Addressing Advice on the specification for clear and correct addressing shown in Postal Address Books (PAB). Hard copy in Postal Address Book Available in Welsh Charge applies Licensed Resellers See: 1.7 Company Information/Licenses. Postal Address Book Postal Address Books (PAB) are produced for all parts of the UK giving details of postcodes for each area by street and large user. Those for Wales show bilingual addresses where these exist. See www.royalmail.com for further information Hard copy - charge applies Available in Welsh for Wales Postcode Finder Online and telephone facilities to find postcodes for known addresses. See www.royalmail.com - Postcode/Address Finder Hard copy in Postal Address Book Available in Welsh Charge applies Postcode Updates Information regarding large scale updates to postcodes. These are issued every 6 months. Details available in English only. See www.royalmail.com for further information Hard copy in Postal Address Book Available in Welsh Charge applies Post Town Gazetteer Index to towns in postcode order available only on 3.5" disc in ASCII format. See www.royalmail.com for further information 3.5" disk and ASCII text file Charge applies
4.5 Quality of Service Quality of Service Results See: 1.6 Company Information/Performance and Regulation 4.6 Compensation Compensation Scheme Details of the current Royal Mail compensation scheme. See www.royalmail.com for details