1. Company Information
      1.1 Policy
      1.2 Finance
      1.3 Procurement
      1.4 Organisation
      1.5 Personnel
      1.6 Performance and Regulation
      1.7 Licenses
      1.8 Subsidiaries
      1.9 Heritage

1.1 Policy

Code of Business Standards
This Code sets out the standards of behaviour which all of us should show in our dealings with our customers and colleagues.
See Code of Business Standards

Data Protection and Privacy Policy
Details of the policy for both privacy and data protection.
See Privacy Policy
Available in Welsh

Disabled Customer Policy
Royal Mail Group plc Disabled Customer Policy.
See Disability Action Centre

Disability Discrimination Act - Fact Sheets
A series of internal fact sheets giving advice on various aspects of Disability Discrimination legislation. These fact sheets are produced primarily as a guide for Royal Mail employees and sub-postmasters, and are therefore orientated towards Royal Mail. They cover a variety of topics from Access to Buildings and Communication Services for Deaf People to Funding for sub Post Office Branches and Transcription Services.
See Disability Action Centre

Disability Discrimination Act - Guides
A series of guides providing internal advice on how to conform to various aspects of Disability Discrimination legislation. These fact sheets are produced primarily as a guide for Royal Mail employees and sub-postmasters, and are therefore orientated towards Royal Mail.
See Disability Action Centre

Disability Discrimination Act Policy
An outline of the work carried out and facilities provided to help the disabled.
See Disability Action Centre
Available in Welsh

Environment Policy
Royal Mail Group plc Environment statement, policies, vision and targets. These cover procurement, energy, water, waste, local impacts, product stewardship, transport and fuel use (including alternative fuel initiatives), stakeholders and partnerships. Including our Health, Safety and Environment Report.
See Environment
Available in Welsh

Equal Opportunities Policy
Royal Mail Group plc Equal Opportunities Policy.
See Disability Action Centre

Internal Control and Risk Management Policy
Outline of the policy on internal control and risk management.
Available in hard copy

Purchasing Policy
Royal Mail Group plc policy on purchasing and its standard terms and conditions for the purchase of goods and services.
See Our purchasing terms and conditions
Also in hard copy

Supplier Payment Policy
Royal Mail Group plc policy statement on the payment of suppliers.
See Our purchasing terms and conditions

1.2 Finance

Annual Accounts
Company Annual Accounts from 1960 to the present, including the current Annual Account.
See Reports and Accounts
Accounts for previous years available to view at the Archive
Recent years are available in Welsh

Financial Statements
Copies of financial statements as required under the license conditions.
See Regulatory Financial Statements

Group Treasury Function
Outline of the responsibilities of Royal Mail Group Treasury.
Available in hard copy

1.3 Procurement

Current Contract Opportunities
Copies of Royal Mail's live OJEU (Official Journal of the European Union) notices for new contracts, which are subject to the Public Procurement Regulations. Listed by product/service area.
See Opportunities

e-procurement
Information about Royal Mail Group plc's policy of conducting procurement transactions electronically wherever possible.
See Working with us

Purchasing Policy
See: 1.1 Company Information/Policy above

Supplier Award Scheme
See: 2.2 Communication/Sponsorship

Supplier Payment Policy
See: 1.1 Company Information/Policy above

1.4 Organisation

Board and Committee Information
Details of the responsibilities, work and membership of the main management committees and boards.
See The Board
Also in hard copy
Available in Welsh

Group Treasury Function
Outline of the responsibilities of Royal Mail Group Treasury.
Available in hard copy

Outline of Company
Overview of the Company as a whole and the individual brands.
Available in hard copy
Available in Welsh

1.5 Personnel

Equal Opportunities Policy
See: 1.1 Company Information/Policy above

Graduate Programme
Details of Royal Mail Group plc graduate recruitment programme and how to apply.
See For Graduates
Also in hard copy

Online Vacancies
Current Post Office®, Royal Mail and Parcelforce Worldwide externally advertised vacancies and details of how to apply.
See Jobs
Also For Graduates

Post Office Gazette
An internal, weekly publication including job vacancies, notification of revision of pay and operational changes, from October 1969. There are some gaps and the following editions are not available:

22 December 1982	18 December 1985
05 October 1988	23 November 1998
01 February 1999	07 June 1999
06 - 20 September 1999	04 October 1999
21 February - 29 March 2000	16 October 2000
24 February 2003	03 - 31 March 2003

Only the Subpostmasters' edition is available for 22 February, 18 July, 22 - 29 August, 19 September and 12 - 19 December 1984.

Archive reference: POST 68.
Available to view at the Archive

Remuneration - Senior Directors
Information regarding the remuneration entitlements of, and actual payments made to senior directors.
See Reports and Accounts
Previous copies are available to view at the Archive
Recent years are available in Welsh

1.6 Performance and Regulation

Access to Services
Arrangements for access to services for customers living/working more than 10kms from a Post Office® branch and to enable regular posting of letters and packets by customers who have difficulty in reaching post boxes and other access points for services.
See Access to all
Available in hard copy, large print and audio

Company Annual Reports
Company Annual Reports from 1960 to the present, including the current Annual Report.
Archive reference: POST 92.
See Reports and Accounts
Previous copies are available to view at the Archive
Recent years are available in Welsh

Consultation Documents/Public Responses
Copies of current and other recent documents regarding consultations carried out by Postcomm (unless they are covered by an exemption).
See Competition

Inland Letter Post Scheme
The Inland Letter Post Scheme made under section 28 of the Post Office Act 1969. This covers our conditions for posting letters within the UK.
See Price Control

Overseas Letter Post Scheme
The Overseas Letter Post Scheme, made under section 28 of the Post Office Act 1969. This covers our conditions for posting letters to destinations abroad.
Available in hard copy

Postal Order Scheme
The Postal Order Scheme, made under section 62 of the Postal Services Act 2000. This covers Royal Mail's conditions for the issue and repayment of postal orders.
Available in hard copy

Scheme for Franking Letters and Parcels
The Scheme for Franking Letters and Parcels, made under section 28 of the Post Office Act 1969. This covers our conditions for franking letters and parcels.
Available in hard copy

Quality of Service Results
Information on quality of service, including figures for our performance against PostComm and Postwatch targets, mail handling, and the number and type of complaints received.
See Our performance and quarterly Quality of Service reports
Some available in hard copy

Universal Service Obligation - Exceptions
Information regarding the exceptions to the Universal Service Obligation permitted under the Postal Services Act.
See Universal Service Obligation

Welsh Language Scheme
Copy of the current Welsh Language Scheme.
See Welsh Language Scheme
Also in hard copy
Available in Welsh

1.7 Licenses

DUET™
List of approved international distributors who have agreements with Royal Mail.
See: 4.1 Royal Mail/International Services

Licensed Resellers of Address Management Data
Details of those companies licensed to distribute address management data and an outline of the formats in which they are able to provide this.
Hard copy only in the Postal Address Book (PAB), for which there is a charge - see www.royalmail.com
PABs for Wales are available in Welsh

1.8 Subsidiaries

Royal Mail International Subsidiaries
Outline of Royal Mail's subsidiaries in other countries.
See About us
Available in Welsh

1.9 Heritage

Catalogues and Finding Aids
Catalogues and finding aids containing descriptions of records and objects held in the collections that are open for public research.
Some catalogues available from www.catalogue.nationalarchives.gov.uk
Information sheets from www.royalmailgroup.com/heritage
Hard copy available to view at the Archive

Historical Archive
Records relating to the operation, policy, development and social impact of the British Post Office from 1636 to the present day, transferred to the archive for permanent preservation and designated as open. Copies of the archives may be purchased (details in our Reprographics Policy, available on request). For conservation purposes, the Archivist may refuse to photocopy delicate items.
Available to view at the Archive
A charge is made for copies