|
First Class service remains at target-beating levels
Royal Mail’s First Class service remains at target-beating levels, with 94% of First Class stamped letters arriving the day after posting between October and December last year, it was announced today. This is well ahead of the 93% national target.
Second Class mail also beat its 98.5% target with a 98.9% performance over the same three-month period.
Both First and Second Class mail have been performing at or above target level for more than a year.
A total of 10 out of 13 products performed at or above target level from October to December 2005. These include Mailsort bulk business mail services, Presstream for magazine and catalogue mail, PPI (Postage Paid Impression) services for mail posted in pre-paid envelopes and Standard Parcels.
Under the terms of our Licence we have agreed minimum scheduled performance targets for the scheduled services provided.
 Minimum scheduled service targets (PDF - 14Kb)
Royal Mail reports full details of service quality every quarter. The detailed report for this quarter can be viewed by clicking on the link below:
Quarterly quality of service report April - December 2005
(PDF - 300Kb)
Click here to view details of previous Quality of Service reports
Information about the action we intend to take during this financial year to meet our scheduled service standards and the numbers of complaints received from customers can be viewed by clicking the links below.
Statement of the actions to be taken to meet 2006 targets for scheduled services (PDF - 357Kb)
Annual customer complaint numbers 2004 - 05 Annex A
(PDF - 166Kb)
Annual customer complaint numbers 2004 - 05 Annex B
(PDF - 2.8Mb) |
